Decision Toolbox acquired by leader in integrated employee engagement solutions, Engage2Excel.Read the full story.
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Customer Service

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7 % avg. cost per hire

Decision Toolbox is a customer service recruitment company that understands the critical importance of great customer service in business – in fact, our company has been built on providing exceptional service!

Who We Are

Decision Toolbox has the ultimate goal of finding the perfect fit. In our decades of recruiting experience, we’ve seen far too many round-peg and square-hole solutions in the workplace.

We set out to have talented recruiters across the country, with backgrounds in all kinds of industries. Once that system was in place, we honed our process with clients in mind – becoming more transparent, more effective, and providing better value. Decision Toolbox is recruiting that doesn’t just pass along a resume that ticks the right boxes.

Decision Toolbox finds passionate employees that make a difference on the bottom line.

Customer Service Expertise

As a leading customer service recruiter, over the years we’ve gained a deep knowledge of the customer service industry. Brands have become more interactive with consumers, and as a result customer service has only gotten more important. We bring a serious track record and the team to elevate your customer service hires.

Unique Process

We don’t just pick names out of a hat and forward them to you. We’ve developed a distinct process that enables us to carefully select the absolute best customer relations candidates – while keeping you in the loop.

  • Deeper talent pool
  • Online and phone screening
  • Real-time data exchange platform for clients


We’ve hired over 100 different titles in customer service – from VP of Customer Operations to Bilingual Vietnamese Customer Service Representative. The reviews of our clients and our 96% satisfaction rating speak for themselves.

Contact us to discuss your specific needs and to receive a pricing proposal. Contact Us Today
Download White Paper

Oh No You Didn't! Top 10 Mistakes Made By Candidates & Hiring Managers

This white paper is a fun read that compares the interviewing and hiring process to dating, with practical tips for both job candidates and hiring managers.

Our unique talent acquisition process ensures

  • Deep Candidate Field

    The key is finding and motivating the people for whom your open position is the ideal opportunity, but who may not be actively looking for a new job.

  • Phenomenal Value

    Our surprisingly low cost belies the amount of work we do to ensure the quality of your hires.

  • No Surprises

    Our process is extremely transparent to you. You can watch every aspect of a search unfold in real time.

“(DT Recruiter) was great!!! Professional, knowledgeable, good communicator, easy to work with...would always want her for our account.”

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50 states we are available in

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See what our clients are saying…

Believe it or not, we don’t have giant heads. See More Client Quotes

  • " (DT Recruiter) is awesome and we love her! You have a very good system that works for companies like All Green. I'm happy that we found you. "
  • " (DT Recruiter) was absolutely outstanding in every respect. I will (and have) recommend Decision Toolbox to other HR professionals searching for a creative, cost effective method of recruiting for difficult to fill positions. "
  • " (DT Recruiter) was a dedicated, true, business partner in helping us fill this position. We've worked with other recruiters in the past, but DT has been exemplary each step of the way. "
  • " (DT Recruiter) is fantastic! She is responsive and upbeat. She keeps her commitments. She is an attentive listener. I enjoy working with her. "
DecisionToolbox 800-344-2026