Decision Toolbox is a customer service recruitment company that understands the critical importance of great customer service in business – in fact, our company has been built on providing exceptional service!
Who We Are
Decision Toolbox has the ultimate goal of finding the perfect fit. In our decades of recruiting experience, we’ve seen far too many round-peg and square-hole solutions in the workplace.
We set out to have talented recruiters across the country, with backgrounds in all kinds of industries. Once that system was in place, we honed our process with clients in mind – becoming more transparent, more effective, and providing better value. Decision Toolbox is recruiting that doesn’t just pass along a resume that ticks the right boxes.
Decision Toolbox finds passionate employees that make a difference on the bottom line.
Customer Service Expertise
As a leading customer service recruiter, over the years we’ve gained a deep knowledge of the customer service industry. Brands have become more interactive with consumers, and as a result customer service has only gotten more important. We bring a serious track record and the team to elevate your customer service hires.
- 20+ years experience
- All US based senior recruiters
- Backed by Recruitment Specialists, Sourcers, Writers, & Media Specialists
We don’t just pick names out of a hat and forward them to you. We’ve developed a distinct process that enables us to carefully select the absolute best customer relations candidates – while keeping you in the loop.
- Deeper talent pool
- Online and phone screening
- Real-time data exchange platform for clients
We’ve hired over 100 different titles in customer service – from VP of Customer Operations to Bilingual Vietnamese Customer Service Representative. The reviews of our clients and our 96% satisfaction rating speak for themselves.