Decision Toolbox acquired by leader in integrated employee engagement solutions, Engage2Excel.Read the full story.
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Call Center

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7 % avg. cost per hire

Decision Toolbox offers call center recruiting with extensive experience in call center and customer service recruitment, including relocating existing call centers, and staffing brand new call centers with recruits from the ground-up.

Who We Are

Decision Toolbox has the ultimate goal of finding the perfect fit. In our decades of call center recruiting experience, we’ve seen far too many round-peg and square-hole solutions in the workplace.

We set out to have talented recruiters across the country, with backgrounds in all kinds of industries. Once that system was in place, we honed our process with clients in mind – becoming more transparent, more effective, and providing better value.

Decision Toolbox is recruiting that doesn’t just pass along a resume that ticks the right boxes. Decision Toolbox finds passionate employees that make a difference on the bottom line.

Call Center Recruiting Expertise

Decision Toolbox has worked in different components of call center recruiting for years. At every level of a call center, we’ve been able to place quality hires. Whether you’re relocating a call center, staffing from the ground up, or need call center hires at the management level – Decision Toolbox understands the unique needs of a call center.

  • Keep costs low and call centers efficient during times of heavy call volume
  • 20+ years experience
  • All US based Senior Recruiters
  • Team of Recruitment Specialists, Sourcers, Writers, and Media Specialists

Unique Process

As everyone in the call center industry can attest – your process matters. Knowing how to organize your workflow, record relevant information, and have measurable results is essential to success. Our unique process for call center recruiting consistently finds the best candidates.


Decision Toolbox has put top candidates in a wide variety of call center positions. The titles we’ve filled range from the Call Center Representatives to Call Center Analysts and Account Executives. We’re glad to work with our clients, and they echo that sentiment.

Contact us to discuss your specific needs and to receive a pricing proposal. Contact Us Today
Download White Paper

Oh No You Didn't! Top 10 Mistakes Made By Candidates & Hiring Managers

This white paper is a fun read that compares the interviewing and hiring process to dating, with practical tips for both job candidates and hiring managers.

Our unique talent acquisition process ensures

  • Deep Candidate Field

    The key is finding and motivating the people for whom your open position is the ideal opportunity, but who may not be actively looking for a new job.

  • Phenomenal Value

    Our surprisingly low cost belies the amount of work we do to ensure the quality of your hires.

  • No Surprises

    Our process is extremely transparent to you. You can watch every aspect of a search unfold in real time.

“(DT Recruiter) was great!!! Professional, knowledgeable, good communicator, easy to work with...would always want her for our account.”

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See what our clients are saying…

Believe it or not, we don’t have giant heads. See More Client Quotes

  • " In my entire career of recruiting and hiring people since I became a manager in 1979, working with you, (DT Recruiter), was the most rewarding experience of my career in recruitment. You are truly a professional and you made this a very pleasant experience. I would recommend you and Decision Toolbox to any of my friends and associates. "
  • " I just wanted to take a moment to say how much I am enjoying working with (DT Recruiter). She is great at facilitating our discussion within the Board of Directors Executive Director search committee. I also love the company process and have referred you to several colleagues. "
  • " Another search that was executed perfectly by (DT Recruiter)! "
  • " After spending over a year trying to fill this position, 2 offers extended, hundreds of candidates reviewed, etc...I was extremely impressed with your ability to zero in on exactly what I was looking for! The quality of the candidates was exceptional and I couldn't be more pleased with the final outcome! "
DecisionToolbox 800-344-2026