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The Performance Driven Workforce: TQM for the 21st Century

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This 10-page white paper is a fun read that shares how there is a better fit than TQM for service organizations: the Performance Driven Workforce.   Decision Toolbox has been using a performance driven workforce model for years, and we have tips you can implement immediately to help you transform your company.  The Performance Driven Workforce is a powerful way to ensure quality, integrate culture, delight your clients . . . and drive profitability from the inside out.

You will learn:

  • How to tie culture to performance
  • How to create metrics that will drive performance
  • How to design a killer process that will drive performance
  • How to reward performance to ensure profits follow
  • Concrete ideas for making the Performance Driven Workforce work

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See what our clients are saying…

Believe it or not, we don’t have giant heads. See More Client Quotes

  • " (DT Recruiter) is a true professional and excellent recruiting partner! She sought out the exact requirements we were looking for. Only one candidate was presented to the CEO and hired! He was skeptical of the process from the beginning and is now an advocate of DT stating that it "worked like clockwork"! Great job to the DT team! "
  • " I feel (DT Recruiter) did a great job helping to find candidates in a market that seemed difficult. She did a great job of keeping me informed of the progress she was making. "
  • " DT delivered fantastically. Your write-up and screening provided me with a limited number of candidates, but they were high-quality.  (DT Recruiter) was very professional and kept me on-track with regular follow-up, which was a very high value deliverable to me. This ensured that issues and candidates were fresh toward eventual hiring. I would very much ask for (DT Recruiter) for our future business with you. "
  • " (DT Recruiter) was awesome. I would use your company again. So much better than my last experience with a recruiter. "
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