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The Performance Driven Workforce: TQM for the 21st Century

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This 10-page white paper is a fun read that shares how there is a better fit than TQM for service organizations: the Performance Driven Workforce.   Decision Toolbox has been using a performance driven workforce model for years, and we have tips you can implement immediately to help you transform your company.  The Performance Driven Workforce is a powerful way to ensure quality, integrate culture, delight your clients . . . and drive profitability from the inside out.

You will learn:

  • How to tie culture to performance
  • How to create metrics that will drive performance
  • How to design a killer process that will drive performance
  • How to reward performance to ensure profits follow
  • Concrete ideas for making the Performance Driven Workforce work

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See what our clients are saying…

Believe it or not, we don’t have giant heads. See More Client Quotes

  • " (DT Recruiter) is a great partner and I rely on her to respond as if she were my direct staff. She never lets me down. "
  • " I have been in the HR Business for over 30 years. I am delighted to work with a recruiter so professional. "
  • " We are so grateful to your team for the very positive recruiting and hiring experience you provided us. The candidates you presented were of the highest caliber. In fact, our Director of Operations has stated these candidates are the highest quality he has seen in the 15 years that he has been hiring production workers in our industry. "
  • " Love you, DT! "
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