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“Five Reasons to Lead by Example” by Kim Shepherd & Loren Miner Featured in HRO Today

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Decision Toolbox CEO Kim Shepherd’s and COO Loren Miner’s article “Five Reasons to Lead by Example” was recently featured in HRO Today’s blog.

Excerpt from the article:

Successful businesses rely on infrastructures—systems, technology, policies, procedures, chain of command, and others. Businesses have an emotional infrastructure, too, made up of values, traditions, habits and attitudes. This infrastructure is to your corporate culture what plumbing and wiring are to your home, and employees are a huge part of it.

Some leaders are overwhelmed by the idea of emotional infrastructure. It’s intangible—touchy-feely. Yet it’s as important to success as any other infrastructure. You can tweak your financial infrastructure once a week and stay on course. But emotional infrastructure needs nurturing every day. Here are five ways that leading by example can provide the recommended daily allowance of TLC for your emotional infrastructure needs.

1. Example > Trust > Motivation > Engagement

People follow leaders they trust. If you want to test this, try saying one thing to your staff and then doing another. If you undermine trust, employee motivation and engagement will suffer, which will then negatively impact your bottom line. Leaders have to hold themselves to the same standards as everyone else, and maybe even higher ones. Trust isn’t automatic—you have to demonstrate that you are trustworthy.

It’s true that leaders’ first responsibility is the fiscal health of the company. In most cases, employees’ interests align with the interests of the company, but we all know there are situations in which interests conflict. If you have a robust foundation of trust, it will be easier for employees to understand and come to terms with unpopular decisions. Ultimately, you can’t maintain a fiscally healthy company if your emotional infrastructure is diseased.

Here are some important best practices in leading by example:

  • Be present and attentive when interacting with others.
  • Respect others’ time; don’t be late, and keep meetings on task.
  • Respect others’ ideas by listening.
  • Always follow through on your commitments.

To read the 4 other tips, check out the full article here.

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