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Don’t Worry, Be Happy! Have Fun Measuring Quality & Client Satisfaction

By Nicole Cox, Chief Recruitment Officer

Decision Toolbox's Happyometer

An emphasis on quality is key to maintaining client satisfaction. But quality doesn’t have to mean boring metrics (insert yawn here). To add a touch of fun to our quality efforts, we created the “Happyometer.”  This tool allows a hiring manager to give us quick feedback every time/any time they log into Recruiting Machine (our self-designed recruiting system).  We eliminated any possible annoyance factor  because the simple tool sits off to the side without disturbing other actions the client is taking. With a singe click of the mouse the client can select how they are feeling about our service. A comment box is available if they’d like to provide additional information.

The feedback feeds to all interested parties: leaders, directors, the recruiter and our quality team. Quick action can then be taken to resolve any possible concerns.

We’d like the end result to be a great hire for our client, but ultimately we also want the entire hiring experience to be a great journey.  If you can’t create the technology to allow your clients to check in with you, then find other ways to reach out to them for a temperature read on a consistent basis.  Your clients (and business performance) will thank you!

Connect with Nicole on LinkedIn or Twitter.

To learn more about Decision Toolbox, contact us – we’d love to hear from you!

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See what our clients are saying…

Believe it or not, we don’t have giant heads. See More Client Quotes

  • " Decision Toolbox was professional in every way. I appreciate how you responded to our feedback throughout the process, never being defensive, always acting from a position of service to our needs. "
  • " (DT Recruiter) did an excellent job. Kept me informed of process and candidates. I would absolutely want to work with her again. "
  • " Great process..very professional..speed of search and follow-up from (DT Recruiter) was great. Thanks a lot!! "
  • " (DT Recruiter) is a true professional and excellent recruiting partner! She sought out the exact requirements we were looking for. Only one candidate was presented to the CEO and hired! He was skeptical of the process from the beginning and is now an advocate of DT stating that it "worked like clockwork"! Great job to the DT team! "
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