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performance driven workforce ideas
SEP 16, 2014

Performance Driven Workforce: Concrete Ideas for Making it Work

By Kim Shepherd, CEO With Tom Brennan, Senior Writer Part 5 in our series: The Performance Driven Workforce: Performance Management Just Got Served Part 1, Part 2, Part 3, Part 4 I’ve been on my soapbox about the performance driven workforce, a model I believe is more relevant to the Me, Inc. generation than TQM or Six […]

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performance-driven workforce process
AUG 28, 2014

Performance-Driven Workforce: Focus on Process, Not Outcomes

By Kim Shepherd, CEO With Tom Brennan, Senior Writer Part 4 in our series: The Performance-Driven Workforce: Performance Management Just Got Served Part 1, Part 2, Part 3 First things first: the performance-driven workforce model is NOT about outcomes. It is about process. Some leaders may say, “Sales are down, so we need a performance plan to […]

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Performance metrics for performance driven workforce
AUG 18, 2014

Performance Metrics That Matter: Performance, Profit and Purpose

By Kim Shepherd, CEO With Tom Brennan, Senior Writer Performance Metrics for a Performance Driven Workforce:  Why it’s Better than TQM for the Service Industry Part 3 in our series: The Performance-Driven Workforce: Performance Management Just Got Served Don’t let the title fool you: I’m not really suggesting we chuck Total Quality Management (TQM), Six Sigma or the […]

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TQM for Service Industry
AUG 11, 2014

Performance-Driven Workforce is the new TQM

By Kim Shepherd, CEO With Tom Brennan, Senior Writer Why the Performance-Driven Workforce is Better than TQM for the Service Industry Part 2 in our series: The Performance-Driven Workforce: Performance Management Just Got Served Total Quality Management (TQM) took the public and private sectors by storm in the late 1980s. There isn’t really a single definition, […]

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Performance driven
JUL 31, 2014

The Performance-Driven Workforce: Performance Management Just Got Served

By Kim Shepherd, CEO With Tom Brennan, Senior Writer Part 1: What A Performance-Driven Workforce Is . . . And Isn’t I like big ideas. Like many CEOs, I could do strategic brainstorming all day. But success comes in the performance — a great strategy will fail through poor performance, while strong performance can make […]

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